Frequently Asked Questions
Can I leave my car with you?
You can park with us on favourable terms: in Arbon, Pratteln, Ruswil and Windisch (first day CHF 5, each additional day CHF 3), free of charge for VIP Travel-Club members. In Zurich: car park with 300 spaces, special rate CHF 10 per day (max. CHF 100). VIP Travel-Club members pay CHF 5/day (max. CHF 50)
Can I also pay for my booking with REKA cheques?
For package tours you can pay up to 50% of the package price, but a maximum of CHF 500 per person, with Reka cheques (excluding day trips).
How much of a tip is appropriate for the coach driver and tour guide?
A tip is a voluntary and kind gesture for a service with which you were satisfied. It is paid at your own discretion. As a guideline, CHF 5 to CHF 10 per day and person is customary.
What should I do if I have left something on the coach?
If it is something extremely important, please call the on-call service. Otherwise, please contact one of the six EUROBUS locations on the next working day. You can collect the lost item from us, or we will send it to you by post for a handling fee.
Am I insured in the event of a coach accident?
If one of our coaches is involved in an accident, you are insured as an occupant by the vehicle's liability insurance.
What is a Deluxe coach? How does it differ from another coach?
With the same vehicle length, the Deluxe coach has only 33 seats. Each row has three seats instead of four, i.e. there are only 3 instead of 4 seats per row. Your benefit: more space, more legroom and smaller groups.
Are the coaches equipped with seat belts, and do I have to fasten my seat belt on the coach?
Yes, all of our coaches are equipped with seat belts. Wearing a seat belt is mandatory.
Which credit cards can I use to pay?
You can pay by credit card for bookings made by telephone and over the internet. We accept the following cards: Mastercard, Visa and Postfinance. You can also pay free of charge with the TWINT payment app.
Is travel luggage insured against theft?
Travel luggage (suitcases, travel bags etc.) is insured only against theft from the coach's luggage compartment. Items stolen from the passenger compartment (handbags, cameras, valuables, passports/documents etc.) are not insured. We are also unable to accept any liability outside the coach.
What is the booking fee for?
In line with the recommendation of the Swiss Travel Association, the booking office may charge a booking fee for advice and sales. Depending on the booking, EUROBUS charges a booking fee of CHF 25 per person.
Where can I buy EUROBUS travel vouchers?
Travel vouchers can be obtained at any EUROBUS location or requested online.
Can I have travel vouchers extended?
As a rule we do not extend travel vouchers, as they are valid for two years. However, please check with our sales staff.
Why am I not allowed to smoke on board?
Our coaches are non-smoking. Smokers are nevertheless just as welcome. We schedule plenty of (smoking) breaks.
May I take pets such as dogs and cats on board?
No, for hygiene reasons pets are not permitted on board EUROBUS coaches.
On what terms can I take a toddler/baby?
Children up to the age of 2 travel free of charge in their own seat on the coach. Any costs incurred at the hotel must be settled there directly.
What exactly does minimal package mean?
This is a coach trip only, without hotel accommodation.
How safe is my personal data with EUROBUS?
Safe. Customer addresses are our most important asset. Under no circumstances do we pass this data on to third parties. We guarantee it.
Can I make a personal contribution to tackling climate change with EUROBUS?
Yes, with EUROBUS you have the option of offsetting the CO2-emissions of your tour or group trip. Your offset contribution is used via the non-profit foundation myclimate (www.myclimate. org) for various climate protection projects. On our website you will find the corresponding offset contribution for each tour. For group trips, please ask your contact person directly.
Are the amounts I have paid for my EUROBUS trip safe?
EUROBUS is a member of the Swiss Travel Industry Guarantee Fund. As a result, the amounts you have paid for the bookings made are guaranteed to be secured.
Can I change euros with the coach driver and tour guide?
As a rule, no. In emergencies, however, this is possible.
Can I reserve a specific seat on the coach when I book?
Yes, when booking by telephone you can state a specific seat preference. If it is available, it will be confirmed. When booking online, you can view the seating plan and book your preferred seat directly. For our catalogue tours (except beach holidays, Christmas tours and Tyrol Winter), the seat number is sent to you with the confirmation.
Can I also take animals on board?
For hygiene reasons, unfortunately, animals cannot be transported.
Do I have to pay a surcharge at EUROBUS if I want to sit at the front of the coach?
Seats on the coach are allocated in order of registration. The seats in the first four rows on tours by Deluxe coach can be reserved for a surcharge.
Row 1: CHF 8.
Row 2: CHF 6.
Row 3: CHF 4.
Row 4: CHF 3 per seat and day.
What do I do if I miss the coach at the start of the trip?
Our telephones are staffed 24 hours a day. Please find the telephone number in your travel documents. Call us and we will help you. In addition, staff are on site at our departure terminals in Zurich, Windisch and Ruswil to inform you in person of any delays.
What do I need to do if I travel in a wheelchair or require another special service?
Please tell our sales staff what you need; they will be happy to inform you of all the possibilities.
What can I do to avoid getting a seat above the wheel?
Modern coaches have electronically controlled air suspension, which guarantees that all seats offer exactly the same ride comfort.
Where can I order the EUROBUS travel catalogues?
At each of our six locations you can request our catalogues free of charge during office hours, or you can order them online via the following link: Catalogue order
Where in Switzerland are the boarding points for a EUROBUS trip?
Our main boarding points are Aarau, Arbon, Basel, Bern, Biel, Lucerne, Olten, Pratteln, Ruswil, St. Gallen, Windisch, Winterthur and Zurich. In Windisch, Zurich, Arbon and Ruswil, EUROBUS departure terminals with modern infrastructure are available to you. We offer outdoor car parks in Arbon, Pratteln, Ruswil and Windisch. You can park your car in a multi-storey car park in Zurich and Windisch. All parking spaces can be booked in advance or on site for a fee. Members of the VIP Travel-Club park free of charge everywhere (except Zurich: here you receive a 50% price reduction). The access maps for each individual boarding point are sent to you automatically with the travel confirmation.
Are all advertised tours carried out?
In principle we run all tours, unless the minimum number of participants according to our terms and conditions of travel is not reached.
How many breaks are there on an overnight journey to the beach holiday destinations?
As a rule, one dinner stop in Switzerland and two additional stops are planned. The number and length of the breaks are observed by the drivers in accordance with the ARV (Swiss Ordinance on Professional Drivers).
Are drinks and refreshments available on board?
All of our coaches are equipped with a refrigerator and a coffee machine. Chilled drinks, coffee and tea are always available. On overnight journeys, snacks and small meals are also offered.
Is there always a hostess on board?
On overnight journeys there is always a hostess on board, who looks after the passengers' refreshment. In addition, we always deploy 2 drivers per coach on all our overnight journeys.
How much luggage may I take on board?
We are happy to transport one piece of luggage per person. One item of hand luggage may also be taken on board.
Do I need a boarding card for beach holiday transfers?
We do not require a boarding card, but we recommend that you take the travel confirmation you received from us with you. Can I take my sports equipment (bicycle/surfboard etc.) with me? In principle we do not transport sports equipment on package tours. However, please discuss this with our sales staff when making your reservation.
From how many people do we get a group discount?
If the invoice can be issued to 1 person, we offer the following group discounts for 10 people or more:
CHF 20 up to a package price of CHF 500
CHF 30 from a package price of CHF 501
CHF 50 from a package price of CHF 1001
CHF 80 from a package price of CHF 2001
Child discount: children aged 2 - 16 receive a 20% discount on the entire package.
Which travel categories does EUROBUS offer?
You can choose between Premium, Deluxe and Comfort coach tours. Whether truly luxurious, comfortable or more price-conscious, you are sure to find your perfect travel experience here.
Do children under 4 years of age need a child seat?
According to the Road Traffic Ordinance, Art. 3a para. 4 VRV, no child restraint systems (child seats, shells) are required in coaches for children from 4 years of age. If you are travelling with children younger than 4, you must bring suitable child seats with you on the trip. EUROBUS is unable to provide any child seats. Please note that coaches are equipped with lap belts. Child seats that would have to be secured with three-point belts cannot be fitted in coaches.
Can I enjoy the tour to the full even if I have difficulty hearing?
Yes, as the first Swiss tour operator, EUROBUS has introduced the new Quietvox audio system on numerous tours. The wireless audio set makes guided city walks and museum visits possible in the highest sound quality. People with hearing aids can receive the live commentary directly through their hearing aid. The coach driver also shares important information on the coach via a microphone.
What benefits do I enjoy as a loyal customer?
With every booking with EUROBUS, Car Rouge or Rivage River Cruises, you have the opportunity to collect loyalty points. For each booking and person you receive your loyalty points depending on the package price. On your next trip you can send these to your booking office, and they will be deducted from the new invoice.
What exactly is the VIP Travel-Club?
The VIP Travel-Club is the comprehensive bonus and loyalty programme of EUROBUS, Car Rouge and Rivage River Cruises. As a club member you benefit for an annual fee of CHF 100.
Can I leave my car with you?
You can park with us on favourable terms: in Arbon, Pratteln, Ruswil and Windisch (first day CHF 5, each additional day CHF 3), free of charge for VIP Travel-Club members. In Zurich: car park with 300 spaces, special rate CHF 10 per day (max. CHF 100). VIP Travel-Club members pay CHF 5/day (max. CHF 50)
Can I also pay for my booking with REKA cheques?
For package tours you can pay up to 50% of the package price, but a maximum of CHF 500 per person, with Reka cheques (excluding day trips).
How much of a tip is appropriate for the coach driver and tour guide?
A tip is a voluntary and kind gesture for a service with which you were satisfied. It is paid at your own discretion. As a guideline, CHF 5 to CHF 10 per day and person is customary.
What should I do if I have left something on the coach?
If it is something extremely important, please call the on-call service. Otherwise, please contact one of the six EUROBUS locations on the next working day. You can collect the lost item from us, or we will send it to you by post for a handling fee.
Am I insured in the event of a coach accident?
If one of our coaches is involved in an accident, you are insured as an occupant by the vehicle's liability insurance.
What is a Deluxe coach? How does it differ from another coach?
With the same vehicle length, the Deluxe coach has only 33 seats. Each row has three seats instead of four, i.e. there are only 3 instead of 4 seats per row. Your benefit: more space, more legroom and smaller groups.
Are the coaches equipped with seat belts, and do I have to fasten my seat belt on the coach?
Yes, all of our coaches are equipped with seat belts. Wearing a seat belt is mandatory.
Which credit cards can I use to pay?
You can pay by credit card for bookings made by telephone and over the internet. We accept the following cards: Mastercard, Visa and Postfinance. You can also pay free of charge with the TWINT payment app.
Is travel luggage insured against theft?
Travel luggage (suitcases, travel bags etc.) is insured only against theft from the coach's luggage compartment. Items stolen from the passenger compartment (handbags, cameras, valuables, passports/documents etc.) are not insured. We are also unable to accept any liability outside the coach.
What is the booking fee for?
In line with the recommendation of the Swiss Travel Association, the booking office may charge a booking fee for advice and sales. Depending on the booking, EUROBUS charges a booking fee of CHF 25 per person.
Where can I buy EUROBUS travel vouchers?
Travel vouchers can be obtained at any EUROBUS location or requested online.
Can I have travel vouchers extended?
As a rule we do not extend travel vouchers, as they are valid for two years. However, please check with our sales staff.
Why am I not allowed to smoke on board?
Our coaches are non-smoking. Smokers are nevertheless just as welcome. We schedule plenty of (smoking) breaks.
May I take pets such as dogs and cats on board?
No, for hygiene reasons pets are not permitted on board EUROBUS coaches.
On what terms can I take a toddler/baby?
Children up to the age of 2 travel free of charge in their own seat on the coach. Any costs incurred at the hotel must be settled there directly.
What exactly does minimal package mean?
This is a coach trip only, without hotel accommodation.
How safe is my personal data with EUROBUS?
Safe. Customer addresses are our most important asset. Under no circumstances do we pass this data on to third parties. We guarantee it.
Can I make a personal contribution to tackling climate change with EUROBUS?
Yes, with EUROBUS you have the option of offsetting the CO2-emissions of your tour or group trip. Your offset contribution is used via the non-profit foundation myclimate (www.myclimate. org) for various climate protection projects. On our website you will find the corresponding offset contribution for each tour. For group trips, please ask your contact person directly.
Are the amounts I have paid for my EUROBUS trip safe?
EUROBUS is a member of the Swiss Travel Industry Guarantee Fund. As a result, the amounts you have paid for the bookings made are guaranteed to be secured.
Can I change euros with the coach driver and tour guide?
As a rule, no. In emergencies, however, this is possible.
Can I reserve a specific seat on the coach when I book?
Yes, when booking by telephone you can state a specific seat preference. If it is available, it will be confirmed. When booking online, you can view the seating plan and book your preferred seat directly. For our catalogue tours (except beach holidays, Christmas tours and Tyrol Winter), the seat number is sent to you with the confirmation.
Can I also take animals on board?
For hygiene reasons, unfortunately, animals cannot be transported.
Do I have to pay a surcharge at EUROBUS if I want to sit at the front of the coach?
Seats on the coach are allocated in order of registration. The seats in the first four rows on tours by Deluxe coach can be reserved for a surcharge.
Row 1: CHF 8.
Row 2: CHF 6.
Row 3: CHF 4.
Row 4: CHF 3 per seat and day.
What do I do if I miss the coach at the start of the trip?
Our telephones are staffed 24 hours a day. Please find the telephone number in your travel documents. Call us and we will help you. In addition, staff are on site at our departure terminals in Zurich, Windisch and Ruswil to inform you in person of any delays.
What do I need to do if I travel in a wheelchair or require another special service?
Please tell our sales staff what you need; they will be happy to inform you of all the possibilities.
What can I do to avoid getting a seat above the wheel?
Modern coaches have electronically controlled air suspension, which guarantees that all seats offer exactly the same ride comfort.
Where can I order the EUROBUS travel catalogues?
At each of our six locations you can request our catalogues free of charge during office hours, or you can order them online via the following link: Catalogue order
Where in Switzerland are the boarding points for a EUROBUS trip?
Our main boarding points are Aarau, Arbon, Basel, Bern, Biel, Lucerne, Olten, Pratteln, Ruswil, St. Gallen, Windisch, Winterthur and Zurich. In Windisch, Zurich, Arbon and Ruswil, EUROBUS departure terminals with modern infrastructure are available to you. We offer outdoor car parks in Arbon, Pratteln, Ruswil and Windisch. You can park your car in a multi-storey car park in Zurich and Windisch. All parking spaces can be booked in advance or on site for a fee. Members of the VIP Travel-Club park free of charge everywhere (except Zurich: here you receive a 50% price reduction). The access maps for each individual boarding point are sent to you automatically with the travel confirmation.
Are all advertised tours carried out?
In principle we run all tours, unless the minimum number of participants according to our terms and conditions of travel is not reached.
How many breaks are there on an overnight journey to the beach holiday destinations?
As a rule, one dinner stop in Switzerland and two additional stops are planned. The number and length of the breaks are observed by the drivers in accordance with the ARV (Swiss Ordinance on Professional Drivers).
Are drinks and refreshments available on board?
All of our coaches are equipped with a refrigerator and a coffee machine. Chilled drinks, coffee and tea are always available. On overnight journeys, snacks and small meals are also offered.
Is there always a hostess on board?
On overnight journeys there is always a hostess on board, who looks after the passengers' refreshment. In addition, we always deploy 2 drivers per coach on all our overnight journeys.
How much luggage may I take on board?
We are happy to transport one piece of luggage per person. One item of hand luggage may also be taken on board.
Do I need a boarding card for beach holiday transfers?
We do not require a boarding card, but we recommend that you take the travel confirmation you received from us with you. Can I take my sports equipment (bicycle/surfboard etc.) with me? In principle we do not transport sports equipment on package tours. However, please discuss this with our sales staff when making your reservation.
From how many people do we get a group discount?
If the invoice can be issued to 1 person, we offer the following group discounts for 10 people or more:
CHF 20 up to a package price of CHF 500
CHF 30 from a package price of CHF 501
CHF 50 from a package price of CHF 1001
CHF 80 from a package price of CHF 2001
Child discount: children aged 2 - 16 receive a 20% discount on the entire package.
Which travel categories does EUROBUS offer?
You can choose between Premium, Deluxe and Comfort coach tours. Whether truly luxurious, comfortable or more price-conscious, you are sure to find your perfect travel experience here.
Do children under 4 years of age need a child seat?
According to the Road Traffic Ordinance, Art. 3a para. 4 VRV, no child restraint systems (child seats, shells) are required in coaches for children from 4 years of age. If you are travelling with children younger than 4, you must bring suitable child seats with you on the trip. EUROBUS is unable to provide any child seats. Please note that coaches are equipped with lap belts. Child seats that would have to be secured with three-point belts cannot be fitted in coaches.
Can I enjoy the tour to the full even if I have difficulty hearing?
Yes, as the first Swiss tour operator, EUROBUS has introduced the new Quietvox audio system on numerous tours. The wireless audio set makes guided city walks and museum visits possible in the highest sound quality. People with hearing aids can receive the live commentary directly through their hearing aid. The coach driver also shares important information on the coach via a microphone.
What benefits do I enjoy as a loyal customer?
With every booking with EUROBUS, Car Rouge or Rivage River Cruises, you have the opportunity to collect loyalty points. For each booking and person you receive your loyalty points depending on the package price. On your next trip you can send these to your booking office, and they will be deducted from the new invoice.
What exactly is the VIP Travel-Club?
The VIP Travel-Club is the comprehensive bonus and loyalty programme of EUROBUS, Car Rouge and Rivage River Cruises. As a club member you benefit for an annual fee of CHF 100.