Concert Coach FAQsExperience the biggest shows and concerts of the year.

Booking and payment

We recommend booking online with credit card payment. Once the booking has been made, you will receive a confirmation by email. A booking without a confirmation email has not been made correctly. Bookings can be taken by phone. Invoices can be issued; for this we charge an administrative fee of CHF 7.– per person.

Credit cards & security

The following cards are accepted: Visa, Mastercard and PostFinance online banking. Paying by credit card is completely secure. To protect your data, we work directly with Saferpay from SIX payment services.

Coach journey and concert tickets

A coach journey on its own can be booked if explicitly mentioned in the offer.

Concert tickets can only be purchased from us in combination with a journey. You will receive the concert tickets directly on the coach from your driver/tour guide.

Different boarding and drop-off points

If you and your companions have different boarding/drop-off points, please note this in the comments field at the end of the booking. We will record this in the system for you and send you an updated confirmation by email on the next working day.

Arriving at the departure point

The timetable is binding. We cannot wait for delayed train arrivals and the like. We recommend arriving at the departure point 10 minutes before the start of the journey. The right to transport lapses if you arrive at the departure point too late. If you miss the coach and have booked a combined package with a concert ticket, the ticket can be collected on site from the driver. 

Trip cancellation

A set minimum number of participants applies to our trips. We reserve the right to cancel the concert trip up to 24 hours before departure if this number of participants is not reached. The transport portion of the amount paid will be refunded. The concert tickets remain valid. Any further claims on your part are excluded. In exceptional cases, with a small number of passengers the journey takes place in a minibus.

Cancellation by the traveller

The booking is binding and cannot be cancelled. In the event of a no-show, the travel price paid will not be refunded. If you are unable to travel, please contact your cancellation insurance provider.

A substitute traveller can be notified to us free of charge. Possible rebookings to another date are subject to a processing fee of CHF 20.– per booking file.

Identification

Do not forget to bring your valid ID / passport on trips abroad.